When I try to install the software, I get a message which says, “Another version of the product is already installed …. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.” What should I do?

Some older versions of the PRL Reporting Software’s installation program checked for existing earlier versions and refused to install the PRL Reporting Software if an earlier version was present. If you get this error message, you must first uninstall the previous version. Open the Control Panel (from the Start menu, possibly under the Settings item depending on the version of Windows). Select Add/Remove Programs. In the “Add/Remove” dialogue, navigate to whichever of OptionA, OptionB, or OptionC you previously installed, and click on it. Then click the "Change/Remove" button and follow the prompts to uninstall it. Once the old version is removed, you can go back to the Service Bureau website and install the new version.

Current versions (version 6 or later) of the PRL Reporting Software will install as updates to the prior versions. Nevertheless, it may be a good idea to uninstall the previous version before installing the new version. Uninstalling the new version is not usually required but can help avoid confusion caused by having more than one version of the same program installed at the same time.